FAQ's
How can I contact OutletCartShop?
You can reach us via email at info@outletcartshop.com, and our dedicated customer service team will be delighted to assist you with any inquiries or concerns you may have.
Do you ship worldwide?
Yes, we do! We provide worldwide shipping to ensure that our customers from all corners of the globe can enjoy our products.
Where do you ship from?
Our items are shipped from our base in Hong Kong, ensuring efficient and reliable delivery to your location.
Can I change or cancel my order?
To accommodate our quick order processing, we kindly request that you submit any change or cancellation requests within 12 hours of placing your order. Regrettably, we are unable to make modifications after this period. However, you can return your order for a full refund upon receiving it.
What payment methods do you accept?
We accept major credit cards, including VISA, Mastercard, and AMEX, as well as PayPal payments for your convenience.
When will my order be processed?
Our team processes orders Monday through Friday. Orders are typically processed within 1-3 business days from the date of your order, with shipment occurring the following day after processing. Please note that we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, delivery times may vary, and orders may take between 2-4 weeks to reach you. We appreciate your patience and understanding.
What if I don't receive my order?
If you haven't received your order within 30 days after it's been shipped, you are eligible for a full refund.
Will I be charged with customs and taxes?
Please be aware that our displayed prices are tax-free in US Dollars. Import taxes, duties, and related customs fees may be applied by your local customs office upon the arrival of your order at its final destination. These charges are your responsibility and are not covered by us. Customs-related delays are also beyond our control. For specific information about charges, please contact your local customs office.
How do I return an item?
For returns, please contact us at info@outletcartshop.com, and we will guide you through the process.
What if the item(s) I received are defective/incorrect/damaged?
If you receive items that are defective, incorrect, missing, or damaged, please reach out to us. Include your order number, photographs of the item(s), and any relevant details. We will work diligently to resolve your issue as promptly as possible.
When will I receive my refund?
Refunds will be credited to your original payment method. If you paid by credit or debit card, the refund will be sent to your card-issuing bank within 7-10 business days after we receive the returned item or cancellation request. If you haven't received a credit for your return, please contact your bank or credit card company for assistance. Refunds may take some time to be posted to your account.